The customer has the right to unsubstantiated withdrawal within 14 calendar days of receipt of the order and according to law 2251/1994. In this case, please send an e-mail to [email protected], which will inform us. The product or products must be returned in their original condition and packaging. The cost of returning the product is total and exclusive to the customer.
Return Order Order
Lyrakis Family takes all possible measures to ensure that the products are packed properly and carefully to reach you without damage. Some of our products are brittle and / or sensitive. For this reason, Lyrakis Family, in consultation with the carriers, dispatches these products with special marking and appropriate packaging which fully protects them against any damage during transportation and / or storage.
However, in the event of deterioration, the following applies:
At the pickup time by the courier
In rare cases, the item you picked up may be damaged during transport. If, at the time of receipt by the courier, you find that there is damage to the packaging or product, then do not proceed with it. In this case, the customer is only charged for shipping costs. It is important at the time of receipt of your order from the courier to check the products, especially if the packaging shows signs of wear, puncture, rupture. If you receive the products without expressing a specific reservation at the time of receipt, it means that you have received the product unreservedly.
After receipt by courier
At Lyrakis Family we take all the necessary measures – as mentioned above – for safe transport and storage. If within 20 days of receipt of your order from the carrier, find damage to a product or part of it then send an email to [email protected] in which you inform us of the problem and at the same time you declare which of the following suggested actions you prefer:
A. Return and Replace.
B. Return and issue a coupon of equal value with the returned product for use in future purchases.
The damaged product must be returned to its original packaging and all the supporting documents that originally accompanied it. The return shipping costs from the customer to Lyrakis Family are borne exclusively by the customer. Lyrakis Family will replace or issue a coupon (A or B) only after receipt of the damaged product. If you receive a different product from your order then only the above action (return and replacement) is valid.
Keeping the above 14-day and 20-day periods is certified by the date of receipt of the relevant e-mail from Lyrakis Family.